Production - Order Fulfillment Specialist

Order Fulfilment Specialist

Objective: Ensure accurate and timely processing of customer orders, from receipt todelivery, while maintaining customer satisfaction.

KeyResponsibilities

1. Order Management and Tracking

·       Record,monitor, and update business orders using tools like Tally, G Suite, and MS Office.

·       Track the order lifecycle from Sales order to delivery, ensuring adherence to timelines.

·       Generate and maintain detailed order reports for internal and client review.

2. Delivery Management

·       Coordinatewith logistics partners and delivery teams to ensure timely dispatch and receipt of goods.

·       Updatecustomers on delivery status using G Suite tools (e.g., Gmail, Sheets).

·       Address and resolve delivery delays or issues promptly.

3. Reverse Logistics

·       Manageproduct returns, replacements, and repairs, ensuring seamless reverse logistics flow.

·       Coordinatewith warehouses and delivery teams to retrieve returned products.

·       Analyzereasons for returns and provide insights to minimize future occurrences.

4. Inventory Management

·       Fulfill material requirements for all the departments.

·       Track Stockout’s dead inventory, MSL

·       Track thematerial movement from Inbound, QC to Store.

Key Skills

·       Strong organizational and communication skills.

·       Familiarity with ERP, Tally order management software.

·       Attention to detail and problem-solving abilities.

·       Proficiencyin inventory management systems - Tally

·       Strong multitasking abilities.

·       Knowledge of warehouse safety standards.

·       Knowledge on finance and accounting.

Qualifications

Experience in supply chain or order management preferred.